Returns , Exchanges and Refund

Keizo ( by ARKKIN DYNAMIC LLP) Return and Exchange Policy:

 

At Keizo ( by ARKKIN DYNAMIC LLP), we want you to be completely satisfied with your car perfume purchase. If, for any reason, you are not happy with your order, we offer a hassle-free return and exchange process. Please read our policy below for more details:

 

  1. Returns:

 

  1. Timeframe:

   - You may initiate a return within 14 days of receiving your order. After this period, unfortunately, we cannot process a return.

 

  1. Condition:

   - To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

 

  1. Return Process:

   - To initiate a return, please contact our customer service team through the provided channels on our website. Provide your order number and reason for the return.

 

  1. Return Shipping:

   - Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the product.

 

  1. Refund:

   - Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to the original method of payment.

 

  1. Exchanges:

 

  1. Timeframe:

   - You may request an exchange within 30 days of receiving your order.

 

  1. Eligibility:

   - Exchanges are only accepted for defective or damaged products or if you received the wrong item. If you wish to exchange for a different fragrance, we recommend initiating a return and placing a new order.

 

  1. Exchange Process:

   - To request an exchange, contact our customer service team with your order number and details of the issue. We will guide you through the exchange process.

 

  1. Return Shipping for Exchanges:

   - If the exchange is due to a defect, damage, or wrong item received, Keizo will cover the return shipping costs.

 

  1. Replacement:

   - Once we receive and inspect the returned item, we will send a replacement item to you at no additional cost.

 

  1. Contact Us:

 

If you have any questions or concerns regarding our return and exchange policy, please reach out to our customer service team through the provided channels on our website.

 

At Keizo ( by ARKKIN DYNAMIC LLP), we value your satisfaction and aim to make your experience with our car perfumes enjoyable and worry-free. Thank you for choosing Keizo for your aromatic journeys!